Terms & Conditions

Last updated: 5 October 2026

These terms apply whenever you book a trip with Movair, whether through this website, by phone or by WhatsApp. Please read them before booking. By requesting a booking you agree to them.

How a booking works

Sending the booking form is a request, not a confirmed booking. We email you to confirm your email address, then email you a fixed fare for your trip. Your booking is confirmed when you accept that fare from your trip page (or when we confirm it with you directly by phone or WhatsApp). You don't need an account — the link in your emails is your private trip page.

We recommend booking at least 12 hours ahead, especially for early-morning departures or larger vehicles; same-day requests are accepted subject to availability, so please also call or WhatsApp us for those.

Accurate details

Please give us a real email address and phone number. We send your confirmation, fare and trip updates to the email address you provide, and we may need to call you about your pickup. We may decline or cancel requests that appear to use false details or that we cannot verify. If an email doesn't arrive, check your spam folder or contact us; we can't be responsible for messages that aren't delivered because an address was mistyped or filtered as spam.

Fares

Your fare is quoted for the trip you described — pickup, drop-off, date and time, passengers and luggage — and, once you accept it, does not change with traffic, route or time of day. If those details change, the fare may change; we will tell you before you accept a new fare. A fare you haven't accepted yet may be updated or withdrawn, for example if our availability changes. Reasonable flight delays do not incur an extra charge. Fares can be settled with your driver by cash, card or bank transfer, or via a corporate account where one has been arranged in advance.

Vehicles

Vehicle photos on this site show a representative car for each class. The vehicle you receive may be a different make or model within the same class, with equal or better passenger and luggage capacity than advertised. If your luggage exceeds the stated limits for your chosen class, let us know when booking so we can arrange an appropriate vehicle — additional luggage may require a larger vehicle and a different fare.

Flight tracking & waiting time

For airport pickups, we track the flight number you provide and adjust your pickup time for delays automatically. Up to 30 minutes of waiting time after landing is included at no extra charge. For non-airport pickups, 15 minutes of waiting time is included.

Cancellations & changes

You can cancel a booking free of charge from your trip page, or by contacting us, with reasonable notice before the scheduled pickup time. To change a trip, call or WhatsApp us. Late cancellations or no-shows may be charged in full at our discretion, particularly where a vehicle and driver were already dispatched.

Your responsibilities

Provide accurate contact, pickup, drop-off and flight details
Be ready at the agreed pickup point and time
Keep your trip link private — anyone who has it can see your trip
Treat the vehicle and driver with respect
Ensure children travelling are secured appropriately; let us know in advance if you need a child seat

Liability

Movair drivers and vehicles are licensed and insured for commercial passenger transport. To the extent permitted by law, Movair is not liable for delays, losses or damages arising from circumstances outside our reasonable control, including traffic, weather or airline schedule changes. Nothing in these terms limits any consumer guarantee you have under the Australian Consumer Law that cannot lawfully be excluded.

Contact

Questions about a booking or these terms:
Email: bookings@movair.com.au
Phone/WhatsApp: +61 482 380 739